Returns & Exchanges
At BBA By Suleman, we strive to ensure your beauty routine is perfect, which is why we offer a 14-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, our dedicated team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our customer support team via email or our website portal with your order number and reason for return within 14 days of delivery.
Prepare the Package
Ensure the beauty products are in their original, unopened packaging with all seals intact to qualify for a full refund or exchange.
Ship the Item
Securely pack your items and send them back to our distribution center using a tracked shipping service to ensure safe arrival.
Quality Inspection & Refund
Once our warehouse team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing